Online Patient Support
Patient care and online sales (Admin & Sales)
Online patient support is a managed admin and sales team for a doctor's online channels: answering questions, screening, following up and coordinating patients, so no chance to treat someone is lost along the way.
The team works in Thai and English, in shifts that can cover the day from early morning to late evening, and hands each case to the right person on your side.
A doctor's growth is not measured by how many patients enquire. It is measured by how well that interest is held.
What's included
- 01
Answers and first information
Questions answered promptly, with clear information on services, procedures and how to prepare, in a voice that matches your brand.
- 02
Screening and patient records
Patient details gathered and kept in order, and each case assessed before it reaches you or your team.
- 03
Appointments and confirmations
Bookings made, confirmed and coordinated between the patient and your team, with documents and details followed up.
- 04
Structured follow-up
A defined follow-up at each stage for patients still deciding, and longer follow-up over three, six or twelve months where it fits.
- 05
Thai and English chat, with phone support
Chat handled in Thai and English across your channels, with phone support available as an addition.
- 06
Cases passed to the right people
Clinical or complex questions handed straight to the right person on your team, so the patient is never left waiting.
Why it matters for doctors
A delay of a few hours is often all it takes for a patient to change their mind. A doctor should not be the one chasing messages between cases. There should be a system in place that turns interest into a booked consultation, without burning the doctor's evenings to do it.
Become the doctor patients ask for by name.
Applications are reviewed personally, and we take on a limited number of doctors each quarter. If the timing is right, we should talk.